E-mail:

Password:

University of Sunderland Student Support

 

The Gateway allows students to tap into a whole host of resources and help – from accommodation and financial advice, to careers and welfare support. It offers students a continuous support package before, during and after studying.

The Gateway team can help with advice on part-time work, information on how to open a bank account, details of places of worship and how to make contact with other students.

For more information on the Gateway, based on the City Campus, visit their web site.

 

 

For information on all of the support services provided by the University, please click on the link below.

 

 

University of Sunderland Support Services

 

Need advice and support?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Residential Services

Located in the Gateway, Level 1

email:   Residential Services

Web site:    University of Sunderland - Residential Services

 

Accommodation staff assist students to find accommodation, change or leave present accommodation.   Students who have problems with their relationships with flatmates, and experience unhappiness due to unsatisfactory living arrangements please consult Residential Services to check if they can help.

 

Opportunities Centre (Careers)

Located on Level 3, Murray Library, City Campus

Telephone:  0191 5152920 as sometimes appointments are necessary.

 

Personal development, personal and transferable skills developments, career planning, portfolio building etc.

For those students wanting to gain work experience - Business Bridge, Job Shop and Volunteering opportinities are provided.

Staff can also help you to write first class CV's.

 

The Advice Desk drop-in service is available as follows:

City Campus - Ground Floor, Gateway

Monday 1pm-4pm

Tuesday 10am-1pm

Wednesday 1pm-4pm

Thursday 1pm-4pm

 

 

Sir Tom Cowie Campus at St Peter's - Learning Resource Centre (LRC)

 

Wednesday 10.30am-1pm

Thursday 10.30am-1pm

To find out more about the Careers Advisory Service's full range of services go to their website at: www.sunderland.ac.uk/opportunities

 

Chaplaincy Services

 

Located in Edinburgh Building, Ist Floor

Telephone 0191 515 2939

 

The Chaplaincy Services Team works alongside other Student Support Services to offer friendship, pastoral care and support to both students and staff of the University. They value the worth and dignity of every individual regardless of any particular religious affiliation.

 

In particular they are here: to provide an independent and confidential listening ear

• to provide information about the faith communities and places of worship in the locality
• to support all student religious societies and to encourage ecumenical and inter-faith relations
• to foster creative links between the University and the wider community

   

  Child care

Telephone: 515 2286 or 567 2668

 

The University has two Nurseries; one in St. Mary's Annexe and one in Gorse Road, staffed by fully qualified and experienced Nursery Officers. They offer care for children aged 3 months to 5 years, with places on a full-time or part-time basis and at a reduced cost for students. There is a waiting list, but anyone requiring further information, an informal discussion or a tour of the facilities can ring at any time. Parents are welcomed into the nurseries and are encouraged to become involved whenever possible.

 

The nursery staff can give you information about other childcare services in the area and details of the play-schemes operating during the vacations.

 

Opening hours are between 8.00am and 6.00pm and sessional bookings are available to suit parental requirements. Details of fees for all students and staff are available on request.

 

Counselling Service

Located in  Edinburgh Building, 1st Floor, City Campus

Telephone: 0191 515 2933

 

Students, undergraduate and postgraduate, may experience thoughts and feelings that are distressing or affect their ability to concentrate on their studies: anxiety, depression, suicidal thoughts, bereavement, issues of sexuality, relationship difficulties, family conflict, homesickness, problems arising from studies.

 

Admitting to problems can be tough, and resolving them can be demanding. It may help to talk with a friendly, unbiased person. Counselling involves sitting in a small, comfortable room, talking privately to a counsellor who will listen attentively, understand at depth and not believe that you are foolish or bad. This process often brings fresh insight and sometimes releases emotions.

 

The Counselling Service is staffed by highly experienced, professionally qualifiesd counsellors who give free, confidential help.

 

Opening hours: 09:00 - 17:00 Monday to Friday throughout the year.

 

Further information: http://my.sunderland.ac.uk/web/support/counselling

 

For an appointment:

1. telephone Counselling Reception: 0191 515 2933
2. visit the Gateway, Edinburgh Building, City Campus

 

Disability Support

Located in Edinburgh Building, 1st Floor

Telephone 0191 515 2952

 

Staff provide help for students who need support and advice around physical disability or a specific learning disability e.g. dyslexia. Useful for students whose academic performance is impeded by a disability and who would be helped to reach their potential by the provision of specific measures to minimise their disadvantage.

 

Financial Advisors

 

The Financial Counselling Service is located in Edinburgh Building, Ist Floor,  Chester Road

Telephone 0191 515 3478 or 515 2284

An appointment is necessary due to demand on this service

 

Financial problems getting you down?

 

Running out of money?

 

Not sure if you are receiving everything to which you are entitled?

 

Need advice to discuss your situation and get advice and assistance? The University employs two specialist financial advisors who provide information and advice on a range of financial issues including student loans,

 

Access to Learning Fund

 

benefits etc. Very useful for students experiencing high levels of stress due to financial worries.

 

The Access to Learning Fund

 

Provides extra financial support to help students because they have higher than expected costs (such as single parents) or if they have problems during their course (for example burglary) or of they face serious financial problems during their course. The fund can be used for course related costs such as childcare, books/equipment, travel, general living costs (such as rent). If you qualify for a payment from the fund , it will not usually have to be repaid and in some circumstances repeat applications can be made.

 

Health Advisors

 

Located in Edinburgh Building, 1st Floor
Telephone 0191 515 2938

Staff provide advice and support on a wide range of health issues including GP and dental registration and family planning issues. Also useful as a point of contact for Victim Support which is useful for students who have suffered as a result of crime.

 

Student and Academic Services

 

This department offers students a number of key services:

 

 Programmes co-ordination - enrolment, registration, records, fees, grants, loans, timetabling, conferments and awards ceremonies

 

Financial Counselling (see section giving details on this page)

 

Student Support :Personal counselling, disability support, health advisory services, and chaplaincy services (see seaparate sections on this page for details)

 

Student Service Unit - Complaints management, Student Charter ( quality of services offered to students), management of assessment reviews and student communications

 

Reception Telephone: 0191 5152000 Ext 2077

 

The web pages provided by this department are very useful as they provide all the rules and regulations that govern your study. The regulations and procedures can be found on the 'docushare' section of the University website using the following URL: https://docushare.sunderland.ac.uk/docushare/dsweb/View/Collection-63

The LDS Study Support Service - Maths Help and Study Skills

 

ONE-2-ONE Tutor

 

All levels

 

Free Service

 

 

Website

 

Telephone - 0191 515 2280

 

Email lds@sunderland.ac.uk for an appointment

 

Learning Development Services relocated to Unit 4B/C Technology Park (Chester Road) in March 2005, with study support tutors now being based in the Study Support Centre on the 3rd Floor of Murray Library.

 

It is worth noting that this service provides one-to-one help with referencing and academic writing skills. So if you are still bamboozled by Harvard (or any other referencing style) book a session with a tutor NOW!

 

The maths tutor operates on a 'drop-in' basis and can give help with any aspect of maths, from basic mathematical concepts to higher level problems. It doesn't matter which programme the student is studying.

 

The study skills tutor is available on an appointment basis and provides help with general study skills including grammar, essay and report writing, revision techniques, bibliographical referencing and presentation skills.

 

During the summer scheduled sessions are suspended, but if you need support with a particular study problem please contact the Students' Union Academic Affairs Department and we will endeavour to find the help you need.

 

Mental Health Adviser

 

Located in the Edinburgh Building, 1st Floor

 

Tel 0191 515 2952

 

The Mental Health Adviser at the University of Sunderland provides support and advice to students on issues related to mental health and mental illness. The support aims to offer assistance to students who face barriers to their academic progression as a result of a mental health difficulty.

 

The Residential Tutor Network

All the Tutors are resident. Their primary role is pastoral care - someone to talk to! They are available for non-academic advice and assistance, mediation in case of disputes and as a channel of communication with the University. They also monitor compliance with University guidelines on behaviour and health and safety.

 

The Domestic Service Manager and her staff are responsible for building maintenance; heating and cleaning, not the Tutors. The Senior Resident Tutor (SRT) and the staff of the Residential Services deal with disciplinary issues.

 

Alternatively, if you are experiencing problems and need assistance you can arrange for a Tutor to call around to your flat between the hours of 18.00 and 23.00 to discuss the matter.

A duty tutor is on call each evening from 18.00 to 08.00 the next day and 24 hours at weekends and bank holidays. A list of who is on duty is posted in the Security Reception. Duty tutors can be contacted via the security staff in the reception or University Control Room (Tel: 2028).

 

 Campus Police

 

To contact : Telephone 0191 5152000 Ext 2020

Website: Campus Watch

 

In October 1996 two Northumbria police officers were employed by a joint funded project between the University and Northumbria police to increase security on campus. Good progress has been achieved by this partnership to combat crime and provide a safe and secure campus.

 

University Campus Security

Contact Telephone 0191 5152000 Ext 2020

Operational Security measures now in force include:- 

24 hour staff

24 hour emergency University telephone number

Mobile security patrols/foot security patrols

Car parking security patrols

On site security at halls of residence

Dedicated University police officers

Radio network communication

Comprehensive building intruder alarms

CCTV (both University and city police scheme)

 

Sunderland Study Abroad Scheme

Contact Details

Sunderland Study Abroad (Helpline) 0191 515 3000
The University of Sunderland offers students the chance to study at an overseas University as part of their course. Students not only gain experience academically, but are also able to gain first hand experience of another country's culture, beliefs and general way of life. Opportunities are available throughout the USA, Canada and Europe.

 

University Staff - Your service not listed here??

 

If you would like details of your service listed here or would like to update any details mentioned please email .

International Student Support - Helpline

Contact details

Reception, Ground Floor, Edinburgh Building
Tel: +44 191 515 3000 Fax: +44 191 515 2960

Click here to email

 

The University of Sunderland is dedicated to providing each international student with a high standard of help and support before, during and after your studies with us. The Centre for International Education working together with Schools and Services in the University deliver a comprehensive support package.

The following provides brief details of the support available:

Pre-Arrival Support

 Preparing for entry clearance, visa and other immigration issues;

 

Cost of living information and advice on finances;

Preparing for the journey to the UK;

Customs advice;

Arriving in the UK and Sunderland;

Travel information;

Accommodation advice and pre-booking of student accommodation Advice on

Health care;

Shopping, leisure and social activities.
Arrival Support

Arrangements to meet students at the local international airport, the ferry terminal or railway station and transfer you to your accommodation.
On arrival at university

Provide a registration/advice day exclusively for international students;

Provide a choice of international student induction meetings designed to compliment the School based induction programme;

Provide a choice of 'drop in' question and answer sessions to help with any problems.
On-going Support

Provide International Student Support with a fast appointment system

Provide access to Accommodation, Counselling, Financial Counselling, Careers, Chaplaincy and Health Care support;

Advise students with disabilities or learning difficulties

Arrange receptions, day trips and other social activities to help you get the most out of your stay

Provide a comprehensive English language programme

Advise students on study skills, library and IT facilities.
After your course finishes, CIE staff hope to keep in touch through the international alumni network